indunil.thembuwana, Author at IT Service Mindset

Green Intelligence: How AI is Revolutionizing Sustainability in Business

Picture this: You’re sitting in a boardroom, looking at your company’s sustainability goals, and wondering how on earth you’re going

Picture this: It’s 2 AM, and your phone buzzes with an alert that makes your heart skip a beat. A

Is Your Organization Ready for a Digital Revolution in European Finance? The Digital Operational Resilience Act (DORA) is already reshaping

Tired of the Tug-of-War Between Development and IT Operations? DevOps Is the Game-Changer You Need Are you frustrated by the

Still Stuck with Outdated ITSM Systems? It’s Time to Move to ServiceNow Are you tired of managing clunky, outdated IT

🚀 8 IT Service Management Trends You Can’t Afford to Ignore in 2025 Are you ready to elevate your IT

🚀 DevOps: Revolutionising Software Development for the Digital Age In today’s fast-paced digital world, innovation isn’t just an advantage—it’s a

🚀 Supercharge Incident Management with AI-Powered Categorisation in ServiceNow Tired of the manual grind of categorising and routing incidents in

🚀 5 Essential Strategies to Ensure IT Project Success Frustrated with IT projects that miss the mark or stall out

🚀 Unlocking Agility in IT: The Power of Agile Portfolio Management As an IT Service Management expert, I’m excited to