indunil.thembuwana, Author at IT Service Mindset

January 18, 2026 ITSM

The Hidden Cost of ‘Always-On’ Culture: Why Your On-Call Model is Breaking Your Teams

The 2 AM Wake-Up Call Nobody Signed Up For It’s 2:17 AM. Your phone buzzes. Again. The same microservice that

Platform Engineering: Why Your DevOps Strategy Needs a Product Mindset

The Problem with DevOps-as-a-Team We’ve all seen it. A company announces they’re “doing DevOps” by creating a DevOps team. That

Working Where You Are: Service Management Inside Microsoft Teams

January 17, 2026 ITSM

Working Where You Are: Service Management Inside MS Teams

The modern workplace has undergone a dramatic transformation, with Microsoft Teams emerging as a central hub for collaboration and communication.

January 16, 2026 Cyber Security / ITSM

The 10 Step Cybersecurity Checklist

In today’s digital landscape, cybersecurity isn’t just an IT concern; it’s a critical business imperative. With cyber threats evolving at

January 16, 2026 ITSM

Why Workflow Design Is the New Infrastructure

Understanding the Shift from Traditional Infrastructure to Workflow Design The business landscape is experiencing a fundamental transformation in how we

June 22, 2025 ITSM

Scrum Master vs Product Owner: Understanding the Key Differences

In the world of Agile software development, two roles often cause confusion: the Scrum Master and the Product Owner. While

June 17, 2025 Artificial Intelligence / Incident Management / ITSM

How Can ITSM Practices Evolve to Support the Growing Demand for Hyperautomation and Seamless Digital Workflows Across the Enterprise?

Estimated reading time: 7 minutes Understand the importance of hyperautomation in business efficiency. Identify challenges of traditional ITSM practices. Adopt

June 15, 2025 ITSM / ServiceNow

Author: indunil.thembuwana