indunil.thembuwana, Author at IT Service Mindset

March 10, 2026 ITSM

Maximizing Efficiency with Intelligent Workflow Automation: Beyond the Hype

Every IT organization today is drowning in repetitive tasks. Provisioning environments, responding to incidents, approving changes, updating tickets; the list

February 14, 2026 Platform Engineering / Product Operating Model

Building Resilient Platforms: Best Practices for Platform Engineering

Platform engineering has emerged as one of the most critical disciplines in modern IT organizations. Yet, too many platforms fail

February 10, 2026 Cyber Security / DevOps / ITSM

Integrating Security into DevOps Pipelines for Faster Delivery

Every DevOps team has heard the promise: ship faster, fail faster, learn faster. But there’s a problem. Security teams often

February 2, 2026 ITSM / Middleware

Optimizing Middleware for Scalable Cloud Integrations: Beyond the Basics

Middleware has always been the unsung hero of enterprise IT, the connective tissue that binds applications, systems, and data together.

January 21, 2026 ITSM

Aligning Teams and Technology with Modern Product Operating Models

Introduction Most enterprises still run their IT organisations like project factories. Teams form, build something, hand it off, and disband.

January 20, 2026 Artificial Intelligence / Incident Management / ITSM

Streamlining Incident Management with AI-Powered ITSM Tools

Introduction At 3 AM, a critical service goes down. Tickets flood in from multiple channels. Your on-call engineer wakes up

January 18, 2026 ITSM

The Hidden Cost of ‘Always-On’ Culture: Why Your On-Call Model is Breaking Your Teams

The 2 AM Wake-Up Call Nobody Signed Up For It’s 2:17 AM. Your phone buzzes. Again. The same microservice that

January 17, 2026 Cyber Security / DevOps / DORA / ITSM / Platform Engineering / Product Operating Model

Platform Engineering: Why Your DevOps Strategy Needs a Product Mindset

The Problem with DevOps-as-a-Team We’ve all seen it. A company announces they’re “doing DevOps” by creating a DevOps team. That

Working Where You Are: Service Management Inside Microsoft Teams

January 17, 2026 ITSM

Working Where You Are: Service Management Inside MS Teams

The modern workplace has undergone a dramatic transformation, with Microsoft Teams emerging as a central hub for collaboration and communication.

January 16, 2026 Cyber Security / ITSM

The 10 Step Cybersecurity Checklist

In today’s digital landscape, cybersecurity isn’t just an IT concern; it’s a critical business imperative. With cyber threats evolving at