ITSM Archives - IT Service Mindset

June 22, 2025 ITSM

Scrum Master vs Product Owner: Understanding the Key Differences

In the world of Agile software development, two roles often cause confusion: the Scrum Master and the Product Owner. While

June 15, 2025 ITSM / ServiceNow

🚨 Is Your SME Ready for a Crisis? How Digital Tools Are Transforming Crisis Management

In today’s fast-paced and unpredictable business environment, crises can strike at any moment—natural disasters, cyberattacks, supply chain disruptions, or economic

June 14, 2025 Artificial Intelligence / Incident Management / ITSM / ServiceNow

Smarter Incident Management: How ServiceNow’s Machine Learning is Transforming IT Service Delivery

Have you ever experienced the frustration of a long-drawn IT incident resolution process? The back-and-forth communication, manual categorisation, and endless

May 28, 2025 Cyber Security / Incident Management / ITSM

When Seconds Count: 5 Game Changing Strategies to Supercharge Your Security Incident Response

Picture this: It’s 2 AM, and your phone buzzes with an alert that makes your heart skip a beat. A

May 25, 2025 Cyber Security / DORA / ITSM

DORA: The EU’s Game-Changing Regulation for Digital Resilience in Finance

Is Your Organization Ready for a Digital Revolution in European Finance? The Digital Operational Resilience Act (DORA) is already reshaping

May 18, 2025 ITSM / ServiceNow

Maximizing ServiceNow’s Potential: Strategies for a Seamless ITSM Migration

Still Stuck with Outdated ITSM Systems? It’s Time to Move to ServiceNow Are you tired of managing clunky, outdated IT

August 15, 2024 Cyber Security / DORA / ITSM

Embracing the Future: 8 Game-Changing Trends in IT Service Management

🚀 8 IT Service Management Trends You Can’t Afford to Ignore in 2025 Are you ready to elevate your IT

August 15, 2024 ITSM

Unleashing the Power of DevOps: Revolutionizing Software Development and Delivery

🚀 DevOps: Revolutionising Software Development for the Digital Age In today’s fast-paced digital world, innovation isn’t just an advantage—it’s a

July 31, 2024 Incident Management / ITSM / ServiceNow

Revolutionizing Incident Management with AI: ServiceNow’s Game-Changing Integration

🚀 Supercharge Incident Management with AI-Powered Categorisation in ServiceNow Tired of the manual grind of categorising and routing incidents in

July 27, 2024 ITSM

5 Proven Strategies for IT Project Success

🚀 5 Essential Strategies to Ensure IT Project Success Frustrated with IT projects that miss the mark or stall out