Skip to content
IT Service Mindset logo

IT Service Mindset

Behind every seamless experience is a symphony of service and technology working in harmony,

  • Home
  • ITSM
  • ServiceNow
  • Staff Management
  • DevOps
  • Cyber Security
  • IT operations team transitioning to a Product Operating Model
    September 8, 2026 indunil.thembuwana

    From Service Operations to a Product Operating Model: Benefits and Practical Steps

    Learn how service operations teams can adopt a Product Operating Model to improve customer outcomes, ownership, and continuous improvement.

    Continue reading
  • Middleware architecture for real-time data processing
    August 23, 2026 indunil.thembuwana

    Designing Middleware Solutions for Real-Time Data Processing

    Every second, financial markets tick, IoT sensors pulse, customer transactions fire, and logistics networks shift. Businesses that process this data

    Continue reading
  • Continuous feedback loop in a product operating model
    August 3, 2026 indunil.thembuwana

    Implementing Continuous Feedback Loops in Product Operating Models

    The Hidden Engine Behind High-Performing Product Teams Most organisations talk about being product-led. Fewer actually operate that way. The tell?

    Continue reading
  • Leveraging Predictive Analytics to Prevent IT Service Disruptions
    August 2, 2026 indunil.thembuwana

    Leveraging Predictive Analytics to Prevent IT Service Disruptions

    IT service disruptions are expensive. A single hour of downtime can cost enterprises anywhere from $100,000 to millions of dollars,

    Continue reading
June 7, 2024 ITSM

Unlock Global Career Opportunities with ITIL: Your Passport to Working Abroad

Hey there, tech enthusiasts and aspiring globe-trotters! 🌍💻 Have you ever dreamed of combining your passion for IT with your

Continue reading
ITIL guiding principles
June 5, 2024 ITSM

Unlock Your Professional Potential with ITIL Principles

Are you looking to take your professional development to the next level? Look no further than the Information Technology Infrastructure

Continue reading
ITIL problem management
May 23, 2024 Incident Management / ITSM / Problem Management

Understanding the Basics of Problem Management

Hey there! So, you’ve probably heard the term “Problem Management” thrown around, especially if you’re in IT or a related

Continue reading
ITIL incident management
May 21, 2024 Incident Management / ITSM

Mastering the Essentials of Incident Management

Hey there! Let’s dive into the fascinating world of incident management, a critical process for any organization that wants to

Continue reading
ITIL change management
May 14, 2024 Change Management / ITSM

Understanding Change Management in ITSM and ITIL

In the ever-evolving landscape of Information Technology Service Management (ITSM), the concept of change is not merely a possibility but

Continue reading
Operations team management
May 12, 2024 ITSM / People / Staff Management

How to manage an operation team effectively?

I believe you have asked this question many times in your career as a people manager, yet you did not

Continue reading
Vendor management in IT service management
May 11, 2024 ITSM / Vendor Management

A Client’s Guide to Vendor Expectations and Contractual Safeguards

In today’s fast-paced business environment, the decision to entrust critical functions to managed service providers (MSPs) is both a strategic

Continue reading
IT service management
May 10, 2024 ITSM

What is ITSM and Why is it Critical in Modern IT Operations?

In the dynamic world of IT, where new technologies and demands evolve faster than ever, IT Service Management (ITSM) stands

Continue reading

Posts pagination

«Previous Posts 1 … 4 5 6

Archives

  • September 2026
  • August 2026
  • June 2026
  • May 2026
  • March 2026
  • February 2026
  • January 2026
  • June 2025
  • May 2025
  • August 2024
  • July 2024
  • June 2024
  • May 2024