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IT Service Mindset

Behind every seamless experience is a symphony of service and technology working in harmony,

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  • Maximizing Efficiency with Intelligent Workflow Automation: Beyond the Hype
    March 10, 2026 indunil.thembuwana

    Maximizing Efficiency with Intelligent Workflow Automation: Beyond the Hype

    Every IT organization today is drowning in repetitive tasks. Provisioning environments, responding to incidents, approving changes, updating tickets;  the list

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  • Building Resilient Platforms: Best Practices for Platform Engineering
    February 14, 2026 indunil.thembuwana

    Building Resilient Platforms: Best Practices for Platform Engineering

    Platform engineering has emerged as one of the most critical disciplines in modern IT organizations. Yet, too many platforms fail

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  • Integrating Security into DevOps Pipelines for Faster Delivery
    February 10, 2026 indunil.thembuwana

    Integrating Security into DevOps Pipelines for Faster Delivery

    Every DevOps team has heard the promise: ship faster, fail faster, learn faster. But there’s a problem. Security teams often

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  • Optimizing Middleware for Scalable Cloud Integrations: Beyond the Basics
    February 2, 2026 indunil.thembuwana

    Optimizing Middleware for Scalable Cloud Integrations: Beyond the Basics

    Middleware has always been the unsung hero of enterprise IT, the connective tissue that binds applications, systems, and data together.

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June 15, 2024 ITSM

The ITIL Revolution: Transforming Startup Success with Standardized IT Practices

Attention startup founders and tech enthusiasts! 🚀 Are you tired of the chaos and inconsistency in managing your IT services?

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June 8, 2024 ITSM

Unlocking Success: The Power of Commercial and IT Collaboration in Service Management

Are you tired of the constant tug-of-war between your organization’s Commercial and IT departments? It’s time to break down those

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June 7, 2024 ITSM

Unlock Global Career Opportunities with ITIL: Your Passport to Working Abroad

Hey there, tech enthusiasts and aspiring globe-trotters! 🌍💻 Have you ever dreamed of combining your passion for IT with your

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June 5, 2024 ITSM

Unlock Your Professional Potential with ITIL Principles

Are you looking to take your professional development to the next level? Look no further than the Information Technology Infrastructure

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May 23, 2024 Incident Management / ITSM / Problem Management

Understanding the Basics of Problem Management

Hey there! So, you’ve probably heard the term “Problem Management” thrown around, especially if you’re in IT or a related

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May 21, 2024 Incident Management / ITSM

Mastering the Essentials of Incident Management

Hey there! Let’s dive into the fascinating world of incident management, a critical process for any organization that wants to

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May 14, 2024 Change Management / ITSM

Understanding Change Management in ITSM and ITIL

In the ever-evolving landscape of Information Technology Service Management (ITSM), the concept of change is not merely a possibility but

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May 12, 2024 ITSM / People / Staff Management

How to manage an operation team effectively?

I believe you have asked this question many times in your career as a people manager, yet you did not

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May 11, 2024 ITSM / Vendor Management

A Client’s Guide to Vendor Expectations and Contractual Safeguards

In today’s fast-paced business environment, the decision to entrust critical functions to managed service providers (MSPs) is both a strategic

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May 10, 2024 ITSM

What is ITSM and Why is it Critical in Modern IT Operations?

In the dynamic world of IT, where new technologies and demands evolve faster than ever, IT Service Management (ITSM) stands

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