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IT Service Mindset

Behind every seamless experience is a symphony of service and technology working in harmony,

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  • Aligning Teams and Technology with Modern Product Operating Models
    January 21, 2026 indunil.thembuwana

    Aligning Teams and Technology with Modern Product Operating Models

    Introduction Most enterprises still run their IT organisations like project factories. Teams form, build something, hand it off, and disband.

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  • Streamlining Incident Management with AI-Powered ITSM Tools
    January 20, 2026 indunil.thembuwana

    Streamlining Incident Management with AI-Powered ITSM Tools

    Introduction At 3 AM, a critical service goes down. Tickets flood in from multiple channels. Your on-call engineer wakes up

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  • The Hidden Cost of 'Always-On' Culture: Why Your On-Call Model is Breaking Your Teams
    January 18, 2026 indunil.thembuwana

    The Hidden Cost of ‘Always-On’ Culture: Why Your On-Call Model is Breaking Your Teams

    The 2 AM Wake-Up Call Nobody Signed Up For It’s 2:17 AM. Your phone buzzes. Again. The same microservice that

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  • Platform Engineering: Why Your DevOps Strategy Needs a Product Mindset
    January 17, 2026 indunil.thembuwana

    Platform Engineering: Why Your DevOps Strategy Needs a Product Mindset

    The Problem with DevOps-as-a-Team We’ve all seen it. A company announces they’re “doing DevOps” by creating a DevOps team. That

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July 4, 2024 ITSM

Revolutionizing Business with Chatbots: Unlocking New Opportunities

Hey there, tech enthusiasts and business owners! 👋 Are you ready to dive into the exciting world of chatbots? 🤖

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June 30, 2024 ITSM

Elevating Customer Experience with ServiceNow’s Omnichannel Integration

In today’s fast-paced digital landscape, providing exceptional customer service is more important than ever. As consumers increasingly expect seamless and

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June 26, 2024 ITSM

ITIL vs. DevOps: Choosing the Right Path for Your Enterprise’s IT Strategy

Are you struggling to decide between ITIL and DevOps for your company’s IT strategy? You’re not alone. Many enterprises face

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June 22, 2024 ITSM

Unlock the Power of ITIL: Your Path to Mastering IT Service Management

Are you ready to take your IT career to new heights? In today’s fast-paced digital landscape, IT Service Management (ITSM)

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June 19, 2024 ITSM

Unlocking the Power of Modern CI/CD: Your Path to Agile Development

Are you struggling to keep your development and testing workflows running smoothly? Is your organization still relying on outdated CI/CD

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June 15, 2024 ITSM

The Future of IT Service Management: Cloud-Based Solutions and Unprecedented Growth

Are you ready for the future of IT Service Management (ITSM)? Brace yourself for an exhilarating ride as the global

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June 15, 2024 ITSM

The ITIL Revolution: Transforming Startup Success with Standardized IT Practices

Attention startup founders and tech enthusiasts! 🚀 Are you tired of the chaos and inconsistency in managing your IT services?

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June 8, 2024 ITSM

Unlocking Success: The Power of Commercial and IT Collaboration in Service Management

Are you tired of the constant tug-of-war between your organization’s Commercial and IT departments? It’s time to break down those

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June 7, 2024 ITSM

Unlock Global Career Opportunities with ITIL: Your Passport to Working Abroad

Hey there, tech enthusiasts and aspiring globe-trotters! 🌍💻 Have you ever dreamed of combining your passion for IT with your

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June 5, 2024 ITSM

Unlock Your Professional Potential with ITIL Principles

Are you looking to take your professional development to the next level? Look no further than the Information Technology Infrastructure

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