Skip to content
IT Service Mindset

IT Service Mindset

Behind every seamless experience is a symphony of service and technology working in harmony,

  • Home
  • ITSM
  • ServiceNow
  • Staff Management
  • DevOps
  • Cyber Security
  • Aligning Teams and Technology with Modern Product Operating Models
    January 21, 2026 indunil.thembuwana

    Aligning Teams and Technology with Modern Product Operating Models

    Introduction Most enterprises still run their IT organisations like project factories. Teams form, build something, hand it off, and disband.

    Continue reading
  • Streamlining Incident Management with AI-Powered ITSM Tools
    January 20, 2026 indunil.thembuwana

    Streamlining Incident Management with AI-Powered ITSM Tools

    Introduction At 3 AM, a critical service goes down. Tickets flood in from multiple channels. Your on-call engineer wakes up

    Continue reading
  • The Hidden Cost of 'Always-On' Culture: Why Your On-Call Model is Breaking Your Teams
    January 18, 2026 indunil.thembuwana

    The Hidden Cost of ‘Always-On’ Culture: Why Your On-Call Model is Breaking Your Teams

    The 2 AM Wake-Up Call Nobody Signed Up For It’s 2:17 AM. Your phone buzzes. Again. The same microservice that

    Continue reading
  • Platform Engineering: Why Your DevOps Strategy Needs a Product Mindset
    January 17, 2026 indunil.thembuwana

    Platform Engineering: Why Your DevOps Strategy Needs a Product Mindset

    The Problem with DevOps-as-a-Team We’ve all seen it. A company announces they’re “doing DevOps” by creating a DevOps team. That

    Continue reading
May 18, 2025 ITSM / ServiceNow

Maximizing ServiceNow’s Potential: Strategies for a Seamless ITSM Migration

Still Stuck with Outdated ITSM Systems? It’s Time to Move to ServiceNow Are you tired of managing clunky, outdated IT

Continue reading
August 15, 2024 Cyber Security / DORA / ITSM

Embracing the Future: 8 Game-Changing Trends in IT Service Management

🚀 8 IT Service Management Trends You Can’t Afford to Ignore in 2025 Are you ready to elevate your IT

Continue reading
August 15, 2024 ITSM

Unleashing the Power of DevOps: Revolutionizing Software Development and Delivery

🚀 DevOps: Revolutionising Software Development for the Digital Age In today’s fast-paced digital world, innovation isn’t just an advantage—it’s a

Continue reading
July 31, 2024 Incident Management / ITSM / ServiceNow

Revolutionizing Incident Management with AI: ServiceNow’s Game-Changing Integration

🚀 Supercharge Incident Management with AI-Powered Categorisation in ServiceNow Tired of the manual grind of categorising and routing incidents in

Continue reading
July 27, 2024 ITSM

5 Proven Strategies for IT Project Success

🚀 5 Essential Strategies to Ensure IT Project Success Frustrated with IT projects that miss the mark or stall out

Continue reading
July 26, 2024 ITSM

Unlocking Agility: The Power of Agile Portfolio Management in Project Success

🚀 Unlocking Agility in IT: The Power of Agile Portfolio Management As an IT Service Management expert, I’m excited to

Continue reading
July 20, 2024 ITSM

7 Essential Tips for Supercharging Your Daily Scrum Meetings

7 Essential Tips for Supercharging Your Daily Scrum Meetings Are you looking to take your Daily Scrum meetings to the

Continue reading
July 18, 2024 ITSM

4 Essential Tips to Supercharge Your Security Incident Response

Are you tired of feeling overwhelmed and sluggish when dealing with security incidents? Do you wish you could respond faster

Continue reading
July 15, 2024 ITSM

The Critical Role of Security Automation in Combating Email Cyberattacks

Hello, fellow tech enthusiasts and business owners! In today’s digital landscape, cyberattacks are becoming increasingly sophisticated and targeted, with email

Continue reading
July 7, 2024 ITSM / Staff Management

Empower Your Team with ServiceNow Manager Hub: The Ultimate Platform for Remote Leadership

Are you struggling to stay connected and support your team in today’s decentralized work environment? 🤔 Look no further than

Continue reading

Posts pagination

«Previous Posts 1 2 3 4 5 Next Posts»

Archives

  • January 2026
  • June 2025
  • May 2025
  • August 2024
  • July 2024
  • June 2024
  • May 2024
© 2025 Indunil Thembuwana. All rights reserved.