indunil.thembuwana, Author at IT Service Mindset

Smarter Incident Management: How ServiceNow’s Machine Learning is Transforming IT Service Delivery

Have you ever experienced the frustration of a long-drawn IT incident resolution process? The back-and-forth communication, manual categorisation, and endless

June 11, 2025 Artificial Intelligence / ITSM

How to Leverage Chatbots in Companies to Provide Better IT Service: Examples, Opportunities, and Challenges

Estimated reading time: 5 minutes 24/7 Availability: Chatbots provide instant support around the clock. Cost Efficiency: Automation reduces reliance on

June 10, 2025 Incident Management / ITSM / Problem Management

How to Help Companies Manage Their ITSM Problems Efficiently Using the ITIL Framework

Estimated reading time: 8 minutes Implement structured ITIL processes for better IT service management. Foster effective communication and knowledge sharing

June 9, 2025 Artificial Intelligence / Cyber Security / ITSM

Overcoming Common Challenges in Service Management with ITSM Tools and AI Trends

Estimated Reading Time: 5 minutes Understand the key challenges in service management. Leverage ITSM tools and AI for improved service

June 8, 2025 Cyber Security / Incident Management / ITSM

⏱️ Why Security Automation Is No Longer Optional in Cyber Defence

In today’s digital landscape, organisations face an ever-growing threat of cyber attacks. As the sophistication and frequency of these attacks

June 6, 2025 DataDog / Incident Management / ServiceNow

Why Your IBM MQ Monitoring Strategy Could Make or Break Your Business Operations

Picture this: It’s Monday morning, your coffee is still hot, and suddenly your enterprise messaging system crashes. Orders stop flowing,

June 2, 2025 Artificial Intelligence

Green Intelligence: How AI is Revolutionizing Sustainability in Business

Picture this: You’re sitting in a boardroom, looking at your company’s sustainability goals, and wondering how on earth you’re going

May 28, 2025 Cyber Security / Incident Management / ITSM

When Seconds Count: 5 Game Changing Strategies to Supercharge Your Security Incident Response

Picture this: It’s 2 AM, and your phone buzzes with an alert that makes your heart skip a beat. A

May 25, 2025 Cyber Security / DORA / ITSM

DORA: The EU’s Game-Changing Regulation for Digital Resilience in Finance

Is Your Organization Ready for a Digital Revolution in European Finance? The Digital Operational Resilience Act (DORA) is already reshaping

May 25, 2025 DevOps / ITSM

Unlocking the Power of DevOps: Bridging the Gap Between Development and Operations

Tired of the Tug-of-War Between Development and IT Operations? DevOps Is the Game-Changer You Need Are you frustrated by the