June 2025 - IT Service Mindset

June 22, 2025 ITSM

Scrum Master vs Product Owner: Understanding the Key Differences

In the world of Agile software development, two roles often cause confusion: the Scrum Master and the Product Owner. While

How Can ITSM Practices Evolve to Support the Growing Demand for Hyperautomation and Seamless Digital Workflows Across the Enterprise?

Estimated reading time: 7 minutes Understand the importance of hyperautomation in business efficiency. Identify challenges of traditional ITSM practices. Adopt

June 15, 2025 ITSM / ServiceNow

🚨 Is Your SME Ready for a Crisis? How Digital Tools Are Transforming Crisis Management

In today’s fast-paced and unpredictable business environment, crises can strike at any moment—natural disasters, cyberattacks, supply chain disruptions, or economic

June 14, 2025 Artificial Intelligence / Incident Management / ITSM / ServiceNow

Smarter Incident Management: How ServiceNow’s Machine Learning is Transforming IT Service Delivery

Have you ever experienced the frustration of a long-drawn IT incident resolution process? The back-and-forth communication, manual categorisation, and endless

June 11, 2025 Artificial Intelligence / ITSM

How to Leverage Chatbots in Companies to Provide Better IT Service: Examples, Opportunities, and Challenges

Estimated reading time: 5 minutes 24/7 Availability: Chatbots provide instant support around the clock. Cost Efficiency: Automation reduces reliance on

June 10, 2025 Incident Management / ITSM / Problem Management

How to Help Companies Manage Their ITSM Problems Efficiently Using the ITIL Framework

Estimated reading time: 8 minutes Implement structured ITIL processes for better IT service management. Foster effective communication and knowledge sharing

June 9, 2025 Artificial Intelligence / Cyber Security / ITSM

Overcoming Common Challenges in Service Management with ITSM Tools and AI Trends

Estimated Reading Time: 5 minutes Understand the key challenges in service management. Leverage ITSM tools and AI for improved service

June 8, 2025 Cyber Security / Incident Management / ITSM

⏱️ Why Security Automation Is No Longer Optional in Cyber Defence

In today’s digital landscape, organisations face an ever-growing threat of cyber attacks. As the sophistication and frequency of these attacks

June 6, 2025 DataDog / Incident Management / ServiceNow

Why Your IBM MQ Monitoring Strategy Could Make or Break Your Business Operations

Picture this: It’s Monday morning, your coffee is still hot, and suddenly your enterprise messaging system crashes. Orders stop flowing,

June 2, 2025 Artificial Intelligence

Green Intelligence: How AI is Revolutionizing Sustainability in Business

Picture this: You’re sitting in a boardroom, looking at your company’s sustainability goals, and wondering how on earth you’re going